High uptime and best utilization for your instrument is a key to success. Most of your questions and problems can be solved using remote assistance.
How to analyze your sample best way?
- Tune your instrument for best performance
- Update to latest software version
- Debug your instrument
An internet connection is required.
Our service team is using Teamviewer for Remote Assistance. An open Internet is needed to connect your instrument to our support team. If your IT department is requesting a different program we are open to use it.
If you are asked please click on the link below to start a connection.
Our support team is guiding you on how to use it.