Customer Service

/Customer Service
Customer Service 2018-02-01T09:08:36+00:00

Instrument Support for peak performance

Customer Support

Surface Science is our history with more than 100 years combined experience and 9 engineers in the field.

“What can we do specifically for you?” is the key question we raise every day to help you getting the most out of your instrument.

Remote Assistance

High uptime and best utilization for your instrument is a key to success. Most of your questions and problems can be solved using remote assistance.

How to analyze your sample best way?

  • Tune your instrument for best performance
  • Update to latest software version
  • Debug your instrument

An internet connection is required.

Our service team is using Teamviewer for Remote Assistance. An open Internet is needed to connect your instrument to our support team. If your IT department is requesting a different program we are open to use it.

If you are asked please click on the link below to start a connection.

https://get.teamviewer.com/phiquick

Our support team is guiding you on how to use it.

Service Contract

A flexible service contract is available. With 6 different modules you can select what fits your need best. From telephone support to all-inclusive program –  everything is possible.

Fast response and high uptime is guaranteed.
You are interested in all the features, please let us know.

Spare Parts & Consumables

Spare parts, consumables and exchange units are available from the Munich office which guarantees a shipment within 24 hours.

We are only using original parts from the manufacturer. Please ask for a quotation.

Contact us

Physical Electronics GmbH
Fraunhoferstr. 4
85737 Ismaning
Germany

Your contact person:
Telefon: +49 89 96275 0
E-Mail: info@phi-europe.com

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